Our delivery times are generally 7 to 10 days. However, during busy periods such as Christmas or Black Friday, these times may be extended. During these periods, orders can take up to 15 days to be delivered.

Once your order has been finalized on our site, preparation and dispatch take an average of 24 to 48 hours. However, during busy periods such as Christmas or Black Friday, these times may be extended. During these periods, packages can take up to 7 days to be dispatched.

Most of our parcels are sent via Quivo. However, depending on delivery times, we may use other carriers to offer you faster delivery.

Saturdays, Sundays and public holidays are excluded from order preparation and delivery times.

If your order has not yet been dispatched, we may sometimes be able to change your delivery address. However, we cannot guarantee a change of address if your request was sent more than 5 minutes after your order was finalized.

When your order is shipped, you will receive an email from us with your tracking number. If you haven’t received it within 7 days of placing your order, please check your spam folder. If you can’t find your shipping confirmation email, please contact us here.