Protecting your privacy is a priority for Lingua-Loom, operated by FORTUNAT LTD. This privacy policy explains how we collect, use, share and protect your personal data when you use our Lingua-Loom website.
By using our Site, you accept the practices described in this policy. If you have any questions, please contact us at help@lingua-loom.com.
1. Information collected
We collect various types of personal data in order to provide you with the best possible service:
1.1. User-supplied data
- When ordering: name, address, email, telephone number, delivery address and payment information.
- When subscribing to the newsletter: email address.
- Contact forms: information needed to respond to your requests.
1.2 Data collected automatically
- Browsing data: IP address, browser type, pages visited, time spent on site.
- Cookies: files stored on your device to enhance your user experience (see section 6).
1.3. Data from third parties
- Payment platforms (e.g. PayPal or Stripe) to process your payments.
- Social networks when you interact with our accounts (e.g. Facebook or Instagram).
2. Use of Data
We use your personal data for :
- Process your orders and ensure product delivery.
- Send you order confirmations and delivery updates.
- Respond to your requests via our customer service department.
- Improve the Site and personalize your user experience.
- Send you promotional offers, only if you have given your consent.
3. Data sharing
We only share your data with trusted third parties in the following cases:
- Service providers: carriers for delivery, payment processors for transactions.
- Legal obligations: if required by law or in response to a request from a competent authority.
- Advertising partners: for marketing campaigns with your consent.
4. Data security
We implement technical and organizational measures to protect your data against :
- Unauthorized access.
- Accidental loss, alteration or destruction.
Examples of measures :
- Encryption of sensitive data (e.g. payment).
- Secure servers hosted by GoDaddy.
- Rigorous access controls to limit data access.
5. Data retention
Your personal data is stored :
- As long as necessary to provide our services (e.g. order processing and tracking).
- In accordance with legal requirements (e.g. 6-year retention period for invoices).
When data is no longer required, it is deleted or anonymized.
6. Cookies and Similar Technologies
6.1. Use of Cookies
We use cookies to :
- Facilitate site navigation.
- Save your preferences.
- To analyze traffic and improve our services.
6.2. Cookie management
You can configure your browser to accept, block or delete cookies. Please note that some features of the Site may be limited if you disable cookies.
7. Your rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Access: to obtain a copy of the data we hold on you.
- Rectification: request correction of inaccurate or incomplete data.
- Deletion: request the deletion of your personal data, unless its retention is legally required.
- Opposition: to refuse the processing of your data for legitimate reasons.
- Portability: receiving your data in a structured, machine-readable format.
To exercise your rights, please contact us at help@lingua-loom.com. Proof of identity may be required.
8. Transfer of Data Outside the EU
In some cases, your data may be transferred to countries outside the European Economic Area (EEA). These transfers are secured and RGPD-compliant thanks to appropriate agreements (e.g. standard contractual clauses).
9. Changes to the Privacy Policy
We reserve the right to modify this policy at any time to reflect legislative or operational changes. The updated version will be posted on this page, along with the date it was last updated.
10. Contact us
If you have any questions or requests regarding this privacy policy, please contact us :
Telephone: +44 7456318532
Email: help@lingua-loom.com
Address: Holborn Gate 330 High Holborn, Suite 505, 5 Desk Suite, London, England, WC1V 7QH
